samQ, SAP Licensing, SAP License Management, SAP License optimization

Whitepaper -
Come to the safe side!

Whitepaper -
Come to the safe side!

How to identify indirect access to SAP data & ensure compliance.

During system measurements and audits, SAP is increasingly looking for indirect access to SAP data. If this usage has not been agreed upon and regulated with SAP beforehand, affected user companies are often charged with high penalty fees.

But on which legal basis is SAP claiming additional payments? How do SAP user companies identify, whether and how SAP data is used indirectly? Which options do they have to negotiate indirect access with SAP?

These questions will be answered together with lawyers from Osborne Clarke in this white paper.

Interested to learn more?

Watch here a 5-minute video to understand how we can help you.


  1. Introduction
  2. Background infomation
    1. Concept of „indirect access“ 
    2. Concept of „indirect access“ from a technical perspective
  3. Concept of „indirect access“ from a legal perspective
  4. Legal framework
    1. Contract documents
    2. Interests ot the parties
  5. What are indicators of „indirect access“?
  6. Recommended action based on practical experience
    1. Recommendation course of action for new customers
    2. Recommendation course of action for existing customers
      1. Contract extension
      2. Acquisition of additional licenses
      3. Legal disputes
    3. Negotiating strategies from a legal perspective
    4. Negotiating strategy for new customers
    5. Negotiating strategy for existing customers
      1. Contract extension
      2. Legal disputes
VOQUZ Labs, SAP License, SAP Authorization, SAP Compliance; SAP Lizenz, SAP Berechtigungen, SAP License Management, SAP Lizenzmanagement, SAP License Optimization, SAP Lizenzoptimierung, SAP Licensing, SAP Lizenzierung

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SAP licensing has always proved a challenge for companies that use the vendor’s products. Users have to have considerable knowledge of the subject in order to meet compliance regulations and contract terms.

Many licensees are concerned following SAP’s move to increase its focus on indirect access to SAP data during license measurements and audits. The affected companies that use the software face claims for heavy additional fees if they fail to reach an agreement with SAP in advance regarding third-party system access.

Companies need to be optimally prepared for negotiations with SAP and recognize the risks they face, even if the lines are often blurred when it comes to ‘indirect access.’ This is absolutely necessary in order to achieve the best outcome possible.

This whitepaper begins by analyzing the legal grounds underpinning SAP’s claims. It then describes how SAP users can determine if and how SAP data is being indirectly accessed and what options they have when it comes to negotiating with SAP regarding ‘indirect access.’

Background information

‘Indirect access’ became an issue when companies started using Web-based applications. The two parties, that being SAP and the companies that use its software, adapted their respective processes to new technologies in order to optimize them and eliminate media disruptions for users.

In the past, for instance, a maintenance order was generated in SAP, printed out, and then given to the maintenance technician. When the technician had completed the assignment, he would jot down the results on the order and hand it over to an employee who would enter this information in SAP. Here, only the employee needed an SAP license to perform this task.

A mobile solution makes this process much simpler. Orders generated in SAP are  automatically sent to the maintenance technicians’ mobile devices. The technicians can enter the results directly on their devices, after which this information is transferred directly to SAP.

In this way, the data enters the system faster with less risk of error. In addition, the steps involving printing the order and entering the data are eliminated, thus reducing the workload of employees.

SAP developed the accompanying solutions internally, closing this new business field off to third-party providers. This was part of SAP’s efforts to prevent non-licensed users from working with their software.

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